General questions
I cannot log in to the partner portal. What should I do?
If you received a welcome email on being accepted into the program with a link to the partner portal but you cannot log in:
- Make sure you are logged in with the Yandex ID to which your billing account with the partner status is linked.
- Check whether your billing account is activated and its status is
Active.
This status confirms that the paid version is on and there are no arrears for resource usage. - Top up your account, if required. You can see the minimum payment amount when making a deposit in the Top up account window.
How do I get the Yandex Cloud partner authorization letter?
Send a request to yc-partners@yandex-team.com or your partner manager proviging your company name, TIN, and the billing account of your company with the partner status.
How do I change the login of the partner billing account owner?
To change the account administrator login:
- Fill out the application form, sign it, and stamp it with your organization seal. Make sure the login specified in the application matches to the current account owner and the application signatory is authorized to sign it.
- Send a scanned copy of the application and your partner billing account ID to yc-partners@yandex-team.com or to your partner manager.
Warning
You will need to register a new account on Yandex (Yandex ID) that you will not use it for authorization in other Yandex services. You will also need to log in and authorize with this Yandex ID in Yandex Cloud without creating new billing accounts.
Why does the subaccount balance always equal zero?
The partner is always invoiced for the subaccount with the partner bonus deducted, so there is no need to top up your subaccount directly. The subaccount balance always equals zero, and its usage details change according to the services deployed under the subaccount.
Can I use any email address to create a subaccount?
No, you can only use a Yandex account to add a customer.
Why do I need a unique organization when creating a subaccount?
In Yandex Cloud, any cloud is owned by a single organization. To avoid you and the customer adding each other to your organizations, you can link the cloud you make for your customer to a unique organization named For 'Customer_name' subaccount when creating it.
How can I manage customer expenses?
You cannot limit customer consumption to a certain amount. However, you can configure notifications using budgets to manage expenses.
How does the support work for my customers?
Each subaccount uses its own technical support plan, so you can pick the one that suits you. This plan is independent of the partner account support plan and is provided as a service.
How do I contact the Yandex Cloud partner program team?
You can ask your questions on grants or working with Yandex Cloud by contacting support in the Yandex Cloud console. The support team will also contact the partner program team, if required.
You can ask questions about the terms of the program or share your opinion at yc-partners@yandex-team.com or in the partner chat.