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Yandex Cloud partner program
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In this article:

  • Creating a customer record
  • Confirming partnership
  • Creating a cloud for a customer
  1. Partner programs
  2. Direct partnership program
  3. Adding a customer

Adding a customer

Written by
Yandex Cloud
Updated at April 24, 2025
  • Creating a customer record
  • Confirming partnership
  • Creating a cloud for a customer

To add a new customer:

  1. Create a customer record on the partner portal.
  2. Wait until the customer confirms partnership.
  3. Create a new cloud for your customer.

Creating a customer recordCreating a customer record

Partner portal
  1. Log in to the partner portal with the Yandex ID linked to your partner account in Yandex Cloud. If you have no access, it means the account you use to log in has no partner status assigned.

  2. In the top-right corner, click Add customer.

  3. Complete the New customers form with your customer's information.

  4. Click Add. A new customer record with the Verification required status will appear on the partner portal.

    Note

    You can edit all subaccount fields except the Name field: only the contact person specified in the account fields can edit it. Updates do not affect the roles assigned for the subaccount and organization.

When creating a customer record on the partner portal, a subaccount, and then, after confirming the partnership, a new organization named For subaccount 'Customer_name' are created. You can delete the subaccount if the customer has not confirmed it on time.

In this case, users are assigned different roles for accessing the created subaccount and organization by default.

  • Users and service accounts with the billing.accounts.owner role:

    • The billing.accounts.owner role for the subaccount.
    • The organization-manager.organizations.owner role for the organization.
  • Users and service accounts that created a subaccount for a customer:

    • The billing.accounts.admin role for the subaccount.
    • The organization-manager.admin role for the organization:
  • Users whose email addresses were specified when creating a subaccount:

    • The billing.accounts.admin role for the subaccount.
    • The organization-manager.admin role for the organization:

Note

Only users with a Yandex account receive roles at the organization level, this does not apply to federated users.

Confirming partnershipConfirming partnership

A customer with the Verification required status must confirm their readiness to work with the partner. This happens in several stages:

  1. An email with the subject line saying Confirm that you are ready to work with the integrator in Yandex Cloud is automatically sent to the customer's @yandex.ru email address their Yandex Cloud account is registered to.

  2. As soon as the customer confirms their readiness to work with the partner by answering this email, the customer's status on the partner portal changes to Active.

Warning

If the customer fails to follow the link provided in the email or cannot find the email, you can:

  • Resend to the customer the partnership confirmation link email.
  • Copy the link on the subaccount page and send it to the customer. The partnership will be confirmed when the customer logs in to their account using this link.

Creating a cloud for a customerCreating a cloud for a customer

The cloud will contain resources used by the customer.

Partner portal
  1. Log in to the partner portal with the Yandex ID linked to your partner account in Yandex Cloud.
  2. In the left-hand panel, select Dashboard.
  3. Select the customer's account from the list and click it.
  4. Under Clouds, click Create cloud.
  5. Enter a name for the cloud.
  6. In the Organization field, select the organization named For subaccount 'Customer_name'.
  7. Click Create.

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