Trigger action objects

To manage trigger actions, specify one or more objects.

Changing issue statusChanging issue status

Parameter	Description	Acceptable values	Data type
type	Action type	Transition	String
status	Issue status	Status key, ID, or name	String

For example:

{ "type": "Transition", "status": "In progress" }

Calculate valueCalculate value

Parameter	Description	Acceptable values	Data type
type	Action type	CalculateFormula	String
formula	Formula	Math expression	String
resultField	Field the value is calculated in	Field key or name	String

For example:

{ "type": "CalculateFormula", "formula": "now()+3M", "resultField": "start" }

Change field valuesChange field values

Parameter	Description	Acceptable values	Data type
type	Action type	Update	String
update	List of field actions	Objects with the field and update fields	Array of objects

Object fields update:

Parameter	Description	Acceptable values	Data type
field	Field to update	Field key or name	String
update	Field action object	Object with the set field whose value is a string or object with a new field value. null to clear the field.	Object or NULL

For example:

{
   "type": "Update",
   "update": [
         { "field": "priority","update":{"set":{"key":"critical"}}
         { "field": "Description" }, "update": { "set": "New issue" }},
         { "field": "Resolution" }, "update": null },
   ]
}

Move issueMove issue

Parameter	Description	Acceptable values	Data type
type	Action type	Move	String
queue	Queue	Queue key	String

For example:

{ "type": "Move", "queue": "TESTQUEUE"}

Add commentAdd comment

Parameter	Description	Acceptable values	Data type
type	Action type	CreateComment	String
text	Text of the comment	Text	String
fromRobot	Send as robot	true or false	Logical

For example:

{ "type": "CreateComment", "text": "Created by {{currentDateTime.date}}", "fromRobot": false }

Create a checklistCreate a checklist

Parameter	Description	Acceptable values	Data type
type	Action type	CreateChecklist	String
checklistItems	List of checklist items	Array of objects with the following fields: text: Issue description (required field) assignee: Issue assignee Deadline: Issue deadline	Array of objects

For example:

{
   "type": "CreateChecklist",
   "checklistItems": [
         {
            "text": "Do this",
            "assignee": "ivanivanov",
            "deadline": "2025-10-26",
         },
         {
            "text": "Do that",
            "assignee": "ivanivanov",
            "deadline": "2025-10-26",
         },
         {   "text": "Report the results"}
   ]
}

HTTP requestHTTP request

Parameter	Description	Acceptable values	Data type
type	Action type	Webhook	String
endpoint	Address	Request URL	String
authContext	Authorization method	Object with authorization data	String
method	Request method	Possible values: GET POST PUT DELETE	String
contentType	Type of content	application/json	String
headers	Headers	Object with fields in key-value format	Objects
body	Request body	Object with data or string	Object or String

Acceptable authorization objects

Authorization type	Objects
NoAuth	{ "type": "noauth" }
Basic	{ "password": "********", "type": "basic", "login": "<username>" }
OAuth 2	{ "headerName": "Authorization", "type": "oauth", "accessToken": "********", "tokenType": "Bearer"}

For example:

{
   "type": "Webhook",
   "endpoint": "https://api.example.com/messenger/sendMessage",
   "method": "GET",
   "contentType": "application/json; charset=UTF-8",
   "headers": { "Content-Language": "de-DE" },
   "authContext": { "password": "********", "type": "basic", "login": "user1" },
   "body": {"message":"Hallo, Welt!"}
}

Create an issueCreate an issue

Parameter	Description	Acceptable values	Data type
type	Action type	CreateIssue	String
queue	Queue	Queue key	String
summary	Name	Text	String
fieldTemplates	Issue fields	Object with issue fields	Objects
linkWithInitialIssue	Link it to the issue that activated the trigger	true or false	Logical
fromRobot	Create issues as a robot	Object with issue fields	true or false

Parameters of objects with issue fields

Parameter	Description	Acceptable values	Data type
followers	Followers	Array with user IDs	Array of strings
dueDate	Deadline	Date	String
description	Description	Text	String
assignee	Assignee	User ID	String
priority	Priority	Priority key or name	String
type	Issue type	Type key or name	String
tags	Tag list	Array of string elements	Array of strings

For example:

{
   "type": "CreateIssue",
   "queue": "TESTQUEUE",
   "summary": "New issue",
   "fieldTemplates": {
         "followers": ["user1", "user2"],
         "dueDate": "2024-10-31",
         "description": "Created by the trigger {{currentDateTime.date}}",
         "assignee": "user3",
         "priority": "critical",
         "type": "milestone",
         "tags": ["new task", "by trigger"]
   },
   "linkWithInitialIssue": true,
   "fromRobot": true,
}