FAQ about the Yandex Cloud partner program

General questionsGeneral questions

I cannot log in to the partner portal. What should I do?I cannot log in to the partner portal. What should I do?

If you received a welcome email saying that you joined the program with a link to the partner portal and you cannot log in:

1. Make sure you are logged in with the Yandex ID that your billing account with the partner status is linked to.
2. Check that your billing account is activated and its status is Active.
   This status confirms that the paid version has been activated and there are no arrears for resource usage.
3. If necessary, top up your account. The minimum payment amount is shown at the time of payment in the Top up account window.

How to get the Yandex Cloud partner authorization letter?How to get the Yandex Cloud partner authorization letter?

Send a request to yc-partners@yandex-team.ru or your partner manager stating company name, TIN, and billing account of your company with partner status.

How to change the login of the partner billing account owner?How to change the login of the partner billing account owner?

To change the account administrator:

1. Fill out the application, sign it, and stamp it with your organization seal. Make sure the login specified in the application matches to the current account owner and the application signatory is authorized to sign it.
2. Send a scanned copy of the application and your partner billing account ID to yc-partners@yandex-team.ru or to your partner manager.

Is Yandex Cloud listed in the Russian software registry?Is Yandex Cloud listed in the Russian software registry?

Yandex Cloud is listed in the software register created pursuant to Article 12.1 of the Federal Law On Information, Information Technologies, and Information Protection under the basic class 02.05 "Software tools for cloud and distributed computing, visualization tools, and data storage systems" and additional classes 02.09 "Database management systems", 04.07 "Linguistic software", and 04.13 "Systems for collecting, storing, processing, analyzing, modeling, and visualizing datasets". The fact of the listing proves that Yandex Cloud and its individual services of the mentioned classes have been developed in Russia — potentially an advantage for organizations enforcing stricter requirements for the use of domestic software.

Do I need a license to sell Yandex Cloud services?Do I need a license to sell Yandex Cloud services?

No, Yandex Cloud services fall under the definition of hosting services in the Information Act. According to the clarification of Roskomnadzor posted on the official website, hosting services are not communication services.

Why does the subaccount balance always equal zero?Why does the subaccount balance always equal zero?

The partner is always invoiced for the subaccount with the partner bonus deducted, so there is no need to fund it directly. The subaccount balance always equals zero, and its usage details change according to the services deployed under the subaccount.

Can I use any email address to create a subaccount?Can I use any email address to create a subaccount?

No, only a Yandex account can be used to add a customer.

Why create a unique organization when creating a subaccount?Why create a unique organization when creating a subaccount?

In Yandex Cloud, any cloud is owned by a single organization. To avoid you and the customer adding each other to your organizations, you can link the cloud you make for your customer to a unique organization named For subaccount 'Customer_name' when creating it.

How to control customer expenses?How to control customer expenses?

It is not possible to limit customer consumption to a certain amount. But you can configure notifications using budgets to control expenses.

How does my customer support work?How does my customer support work?

Each subaccount uses its own technical support plan, so you can pick the one that suits you. This plan is independent of the partner account support plan and provided as a service.

How do I contact the Yandex Cloud partner program team?How do I contact the Yandex Cloud partner program team?

You can ask your questions on grants or using Yandex Cloud by contacting support in the console Yandex Cloud. The support team will call in the partner program team if necessary.

You can ask questions about the terms of the program or share your opinion at yc-partners@yandex-team.ru or in the partner chat.

Agreements and accountsAgreements and accounts

How is the relationship between partners and Yandex Cloud regulated?How is the relationship between partners and Yandex Cloud regulated?

The relationship between a partner and Yandex Cloud is regulated by the Partner Agreement that you sign when applying to participate in the partner program. The Partner Agreement is a separate agreement that supplements the Yandex Cloud Offer Agreement in terms of participation in the partner program.

You enter into an agreement with a customer yourself.

Where can I get sample agreements?Where can I get sample agreements?

You can use your own agreement template or the examples we provided to you in the Partner Kit:

Types of our partners' agreements that you can find in the Partner Kit:

• Simple agreements for providing services without an agent fee. These agreements let you include the cost of using Yandex Cloud services and of support and maintenance services from a partner company.
• Commission agreements which, as some experts believe, are more consistent with the subject of agreements for "services to provide access to cloud resources" in terms of their wording for taxation purposes.

What is an agent's tax base: the entire amount paid by a customer under the payment invoice issued or only a partner bonus?What is an agent's tax base: the entire amount paid by a customer under the payment invoice issued or only a partner bonus?

If you use the Simplified Tax System (USN) and work under an agency agreement, you must specify an agent fee in a separate line in the agreement with the customer. In this case, you only pay taxes on the amount of the agent fee.

How is VAT refunded if I use the Simplified Tax System (USN)?How is VAT refunded if I use the Simplified Tax System (USN)?

If your customer pays VAT, you can re-issue them invoices from your organization. However, you still have to maintain and submit to the tax service the balance sheet and the invoice journal.

What service payment system is used in Yandex Cloud for partners? What happens if there is no money in the account?What service payment system is used in Yandex Cloud for partners? What happens if there is no money in the account?

Yandex Cloud uses a postpaid billing system. To get started, you should switch to paid consumption mode. Your account or subaccounts may start consumption without any top-up immediately after activation. The sum for consumption across all subaccounts linked to the partner account is debited from the partner personal account.

At the end of each month, we will send a service certificate to your email address indicating the amount minus the partner bonus for the past (reporting) month.

At the end of the reporting month, starting from the second month of paid consumption, you have 15 days to settle the payment invoice received. During this period, until the account is topped up, your credit limit is activated. The credit limit is calculated automatically based on the average monthly consumption over the past few months.

If you do not settle the payment before the end of the current month or the credit limit is exceeded, we will contact you to clarify the reasons for the delay in payment and agree on the deadline for transferring the funds. If we fail to receive your response after several attempts to contact you, your resources may be suspended until the issue is resolved. For more information about suspending and restoring service usage, see Billing cycle in the Yandex Cloud Billing documentation:

• Individuals
• Businesses and individual entrepreneurs

At what point does a partner invoice a customer for cloud consumption?At what point does a partner invoice a customer for cloud consumption?

Partners can issue payment invoices to their customers at any time. We only monitor the settlement of payment invoices between Yandex Cloud and partners. By accepting the offer, a partner commits to and accepts the rules for settling payment invoices under their account and subaccounts connected to it.

How to download reporting documents in the management console?How to download reporting documents in the management console?

See the Yandex Cloud Billing documentation.

How to invoice?How to invoice?

To invoice your organization:

1. In the management console, click All services.
2. Select Yandex Cloud Billing.
3. Select a billing account.
4. Click Top up account.
5. Enter the payment amount and click Issue receipt.
6. The document will open in a new browser tab and get saved in .pdf format.

How to connect to EDM?How to connect to EDM?

Electronic document management is used for the electronic exchange of documents that are signed with a qualified electronic signature (advanced e-signature). Electronic documents carry the same weight as their paper versions and are accepted by tax and judicial authorities over the internet.

Yandex Cloud sends unilateral reports using electronic document management.

For more information on how to connect to EDM, see the Yandex Cloud Billing documentation.

Partner bonus programPartner bonus program

What is a partner bonus?What is a partner bonus?

A partner bonus is a discount on Yandex Cloud services applied to the payment invoice issued to the Yandex Cloud partner's billing account at the end of month. The certificate, payment invoice, and invoice issued to the partner indicate the final amount including the discount.

What determines the discount amount, the way it is credited, and how it is calculated?What determines the discount amount, the way it is credited, and how it is calculated?

The basic bonus amounts to 10%. When registering an order, you can get up to 15% in addition to your partner bonus for as long as the customer remains linked to you.

You can link a customer subaccount to a partner account on the partner portal. Linking a subaccount is grounds for crediting a bonus. It is displayed on the partner portal, in the partner's Yandex Cloud management console, and in the linked customer's management console.

Linked subaccounts cannot see the partner discount in the management console. Yandex Cloud does not issue separate payment invoices to subaccounts.

For more information about the discount amount, see the Partner Agreement.

What is not included when calculating a partner bonus?What is not included when calculating a partner bonus?

The discount does not apply to:

• Partner's own consumption of services in the partner account.

• Consumption of the following services:

  • Yandex Cloud Marketplace
  • Yandex Managed Service for Elasticsearch
  • Yandex Managed Service for MongoDB
  • Yandex Cloud Interconnect

• Grants credited to subaccounts.

You can view the absolute and relative discounts for a reporting period under Partner bonus on the partner portal.

Why are resources from Yandex Cloud Marketplace not included when calculating a partner bonus?Why are resources from Yandex Cloud Marketplace not included when calculating a partner bonus?

Yandex Cloud sells Cloud Marketplace services with a minimum margin or with no margin at all. Therefore, we cannot provide an additional discount on solutions from Cloud Marketplace images.

Initial grantInitial grant

What is the initial grant?What is the initial grant?

The initial grant enables you to gain hands-on experience with Yandex Cloud without paying for the resources you consume. It is issued automatically when you create the first billing account for a partner or customer after their billing account is verified. The initial grant for businesses is 4,000 rubles. Read more about the grant system in Grant.

How do I get the initial grant for an activated partner account?How do I get the initial grant for an activated partner account?

The initial grant is provided when the first billing account is activated. You cannot get the initial grant for any previously activated accounts. If required, you can use Additional grants in the partner program.

How do I activate the initial grant for new partner accounts?How do I activate the initial grant for new partner accounts?

When you create your first billing account as a partner, the initial grant is given automatically. You cannot get the initial grant for additional billing accounts. If required, you can use Additional grants in the partner program.

How do I get the initial grant when I connect a customer under the partner program and create a subaccount?How do I get the initial grant when I connect a customer under the partner program and create a subaccount?

The initial grant is only provided when the customer's first and main billing account is created. It is not available for subaccounts. If required, you can use Additional grants in the partner program.

Additional grants in the partner programAdditional grants in the partner program

What is the purpose of additional grants?What is the purpose of additional grants?

The program is aimed at helping partners launch their business of providing services to customers in Yandex Cloud. To facilitate the partner businesses, we give grants. Within the first six months of obtaining partner status, you can receive two types of temporary grants under the program:

• Grant for your customer's pilot
• Grants under the partner support programs

What is the grant for your customer's pilot?What is the grant for your customer's pilot?

The grant for a pilot is credited to a customer subaccount.

How do I get a pilot grant for my customer's subaccount?How do I get a pilot grant for my customer's subaccount?

Send a request to the support team with the following information:

• Customer's billing account.
• Brief description of the solution and what the pilot is designed for.
• Deadlines for the pilot.
• List of required services.
• Requested grant amount in rubles.
• Customer's subaccount linked to your account.

We will review your request and notify you of our decision on the grant and its terms (amount, validity period, and crediting period).

Which grants are issued under the partner support program?Which grants are issued under the partner support program?

For all our partners, we provide appropriate resources for trying out our new services and functionalities:

• One-month grant for 5,000 rubles for trying out our Yandex Cloud services.
• Grant for 10,000 rubles on the "Cloud engineer" course in Yandex Practicum (for two engineers).

Our Yandex Cloud Professional tier partners receive a one-year 150,000 ruble grant for creating and maintaining a demo stand.