Deleting a billing account and terminating an agreement with Yandex Cloud

To stop using the platform, terminate the agreement, and delete your billing account:

1. Go to Yandex Cloud Billing.

2. Select the billing account from the list.

   Note

   If you have lost access to your account, contact support.

3. In the top-right corner of the Account info page, click and select Delete.

4. Confirm and wait until the check is completed.

5. If the account can be deleted, the deletion notification will pop up. At this point, you can still abort the operation by clicking Cancel.

6. If the account cannot be deleted, click Detailed to see the reason.
   The list of reasons includes, but is not limited to, the following:

   • The account has linked resources, clouds, organizations, DataSphere communities, or SpeechSense spaces left.
   • You still have resources purchased under the CVoS.
   • You have not disabled the paid Technical support service plan.
   • Your billing account has a partner status or you are a partner's customer.
   • Payment settlements for the provided services are still pending.

   If you cannot fix the issue preventing the deletion of your account yourself, contact our technical support.

7. As soon as all the conditions are met, you billing account becomes inactive and can no longer be used to work with Yandex Cloud resources. To delete your inactive account, write us at cloud@support.yandex.ru.

To recover money you are not going to spend on Yandex Cloud services, contact Support Center or send an email to cloud@support.yandex.ru.

Please note that this operation cannot be undone.

See alsoSee also

• Linking a cloud to another billing account
• Deleting a folder.
• Deleting a cloud.
• Deleting an organization
• Deleting a DataSphere community
• Deleting a SpeechSense space.