Billing account statuses
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Updated at June 5, 2024
The status of your billing account depends on whether you have any arrears resulting from a failure to pay for resource usage.
List of statuses
A billing account can have one of the following statuses:
NEW: Billing account is being created.PENDING: Account confirmation required.PAYMENT_NOT_CONFIRMED: Account confirmation required. An email with further instructions is sent to the email address specified in your Yandex or Yandex 360 account.TRIAL_ACTIVE: Trial period is active, and there is at least one unspent grant.TRIAL_SUSPENDED: Access to resources under the trial period has been suspended (e.g., due to a violation of antifraud requirements).TRIAL_SUSPENDED: Trial period has ended or all available grants have been spent.FIRST_PAYMENT_REQUIRED: You need to confirm the account creation by making a deposit.ACTIVE: Paid version has been activated and there is no outstanding debt for resource usage.PAYMENT_REQUIRED: There is an outstanding debt for service usage.SUSPENDED: Access to resources has been suspended.PENDING_INACTIVATION: Account deletion has been requested.
If your account has been suspended for a long time or the cloud status is PENDING_DELETION, make sure to manually cancel its deletion.
Description of statuses
Statuses are described in the table below.
| Status | Balance | Description |
|---|---|---|
NEW |
None | Account is being created. |
PENDING |
None | Use of Yandex Cloud services is not allowed. The status persists until the account is validated by a Yandex Cloud manager. |
PAYMENT_NOT_CONFIRMED |
None | Use of Yandex Cloud services is not allowed. The status persists until the account is validated by a Yandex Cloud manager. |
TRIAL_ACTIVE |
None (the initial grant has been provided) | Use of Yandex Cloud services is allowed but limited. The status persists until the trial period ends, the initial grant is spent, or the paid version is activated. |
TRIAL_SUSPENDED |
None | Use of Yandex Cloud services is not allowed. Since the initial grant can only be issued to one billing account within the trial period, you cannot use the trial period when re-registering. The status persists until the paid version is activated. |
TRIAL_EXPIRED |
None | Use of Yandex Cloud services is not allowed. The trial period has ended and you have not upgraded to the paid version. You can upgrade to the paid version of Yandex Cloud at any time during the trial period or 60 days after it ends, with no data loss. |
FIRST_PAYMENT_REQUIRED |
None | Use of Yandex Cloud services is not allowed. Most likely, you had previously created a billing account for which a trial period was activated. The status persists until you top up your personal account. |
ACTIVE |
Positive | All Yandex Cloud services are available for use. This status persists until an outstanding debt for usage is accumulated. |
PAYMENT_REQUIRED |
Negative | Account has debts for service usage. Use of Yandex Cloud services may be suspended if you do not pay the amount owed in time. During the suspension period, a fee is charged for data storage services, in addition to a late payment fee. |
SUSPENDED |
Negative | Use of Yandex Cloud services is suspended. The maximum data storage period after the suspension is 60 calendar days. Within 60 calendar days of suspending access, the system checks whether a payment is made: - If you pay the entire outstanding amount, your access to resources will be restored within 24 hours. - If you do not pay the entire outstanding amount, all your data, including your billing account, will be permanently blocked and deleted. |
PENDING_INACTIVATION |
Any value | Request to delete the billing account was submitted. We are verifying if the account can be deleted. For reasons why an account cannot be deleted, see Deleting a billing account. |
Warning
You can still be charged for using some services even if the billing account status is SUSPENDED. Such resources may include snapshots and disks of stopped instances and unused public IP addresses. To check the debited amounts, open Usage details in Yandex Cloud Billing and select Consumption detail mode.
For more information, see the following sections: